Shipping States: Colorado (United States (US))
Ready to ship in 1 business day
Shipping Policy
UNITED STATES
Order - Over $75
Service - Standard Ground
Cost - FREE
Estimated Delivery Time - 3-5 Business Days
Order - Under $75
Service - Standard Ground
Cost - $5.00
Estimated Delivery Time - 3-5 Business Days
Order - All
Service - Overnight
Cost - $30.00
Estimated Delivery Time - 1 Business Day
Standard Shipping: Orders placed before 12pm PST should be received within 3-5 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
Overnight Shipping: Orders placed before 12pm PST should be received the next business day. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
HAWAII, ALASKA & OTHER US TERRITORIES
Order - All
Service - Standard Ground
Cost - $10.00
Estimated Delivery Time - 5-10 Business Days
INTERNATIONAL - WORLD WIDE
Order - All
Service - Standard International
Cost - $25.00
Estimated Delivery Time - 15-20 Business Days
SHIPPING POLICY: 100% of orders are shipped within one business day. Orders placed over the weekend are processed on Mondays.
DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 15 business days for US orders and 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.
WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jon@elkfieldhomegoods.com. Please note that returns will need to be sent to the following address: 18224 West 3rd Ave Golden, Colorado 80401
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jon@elkfieldhomegoods.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jon@elkfieldhomegoods.com
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